Social Media :: You and Your Organisation

Please help us understand your personal knowledge of Social Media and your Organisations approach to Social Media.

There are no right or wrong answers and if you're unsure of anything feel free to just leave it blank..

* Required Fields

Submission Date:
17th October 2021

Part One: Contact Details

First Name:*
Last Name:*
What is your role within the Organisation:*
e-mail Address:*
Daytime Contact Number:

Part Two: Organisation Details

This section must only be completed by the business principal, however, all participants are welcome to contribute any comments to any question
Organisation Name:
Year of Establishment:
List any staff who may directly contribute to your Social Media Community Management:
Geographical Areas of Service:
What products/services do you offer?:
What is your top selling product/service?:
Who are your top 3 competitors?:
What are your key points of difference?:
Describe your clients / customers:
How do you communicate with clients / customers? :
How do new customers learn about you?:
Describe your Marketing and Sales Process:
Describe your Customer Service Process:

Part Three: Social Media Platforms

Face Book

Do you Use Facebook Personally:
What is your understanding of Facebook? :
Does your Organisation use Facebook?:
If your Organisation uses Facebook please enter the Page Address and tell us how you use this platform:

Twitter

Do you Use Twitter Personally:
What is your understanding of Twitter? :
Does your Organisation use Twitter?:
If your Organisation uses Twitter please enter the Page Address and tell us how you use this platform:

Google+

Do you Use Google+ Personally:
What is your understanding of Google+? :
Does your Organisation use Google+?:
If your Organisation uses Google+ please enter the Page Address and tell us how you use this platform:

LinkedIn

Do you Use LinkedIn Personally:
What is your understanding of LinkedIn? :
Does your Organisation use LinkedIn?:
If your Organisation uses LinkedIn please enter the Page Address and tell us how you use this platform:

Instagram

Do you Use Instagram Personally:
What is your understanding of Instagram? :
Does your Organisation use Instagram?:
If your Organisation uses Instagram please enter the Page Address and tell us how you use this platform:

Pinterest

Do you Use Pinterest Personally:
What is your understanding of Pinterest? :
Does your Organisation use Pinterest?:
If your Organisation uses Pinterest please enter the Page Address and tell us how you use this platform:

If your Organisation does not use any of the above platforms please skip to Part Four, otherwise:

Why are you using Social Media? What benefits does or do you want Social Media to provide your Organisation?:
Please describe your Social Media processes: what resources are you investing (time and money), goal setting, planning, content creation and publication, performance monitoring etc?:
Are you satisfied with your return on investment from Social Media? How do you measure your performance? Would you like to improve it?:

Part Four: Expectations

Please only complete this section if you have already enrolled in the HCD Social Media Workshop
What commitment do you expect your organization will make to engaging in Social Media in the coming 12 – 24 months?:
What do you hope to get out of Social Media 101? Why have you enrolled for this workshop?:
If there are any questions or concerns you have about using Social Media for your business, feel free to share them here so we can research any information necessary before your workshop:

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